Cox Complete Care enables customer support representatives to remotely connect to your iOS device and provide a seamless support experience to be able to see the issue you’re encountering and provide assistance. Some of the high-level capabilities include:
• Allow the agent to see a live video stream from your phone.
• Allow the agent to annotate the live video stream.
• Send and receive chat messages.
• Co-Browse web sites together with the customer.
• Review device information and diagnostics.
• Push custom URLs and shortcuts.
To use Cox Complete Care, click on the link or enter the connection code provided by your customer service representative, check the box to provide your consent, and tap Connect